Refund & Exchange Policy

At Active Patches, your satisfaction and trust matter to us. Please read our policy carefully before making a purchase.

No Refunds or Returns

For hygiene and safety reasons, we do not accept refunds or returns once an order has been delivered.

Damaged or Missing Items

If you receive a damaged product or your order is missing an item, please contact us within 24 hours of delivery. To help us resolve your issue quickly, kindly follow these steps:

1. Contact Us: WhatsApp us at  0331-4454144  or email us at activepatchespk@gmail.com within 24 hours.

2. Provide Details: Share your order number along with a description of the issue.

3. Unpacking Video: Send a clear video of the full unpacking process, from opening the package to showing the damaged or missing product. 

   🚚 Return Shipping Policy

   If a replacement is approved:

   • The customer is responsible for shipping the product back to us.

   • Rs. 400 shipping fee will be charged when we send the replacement item back.

Our team will review your case and respond as soon as possible with a solution.

Thank you for choosing Active Patches. Your well-being is always our priority.

Active Patches Customer Support 🤍